Lingerie & Bathing Suit Exchange Program
LàSensuals Plus Size Lingerie sincerely values your satisfaction and we want you to experience positive purchasing adventures with us. Although there are a few exceptions (see below) we offer an easy exchange privilege, within 30 days of purchase, for pristine merchandise, provided it is in the “same as when shipped” condition. It is imperative that the appropriate exchange paperwork accompany the authorized return merchandise. Please contact us in order to obtain the proper return authorization and procedures. Naturally, we are unable to exchange intimate apparel with damage of any kind. If the exchange requirements are met, please allow up to 3 weeks for a credit to your payment method account. No credit is given for any shipping charges, a 35% restocking fee will apply to unauthorized returns, and a 15% restocking fee for authorized, plus additional postage charges will be incurred. It is of the utmost importance that you adhere to each of our partner’s unique sizing guidelines; specific designer measurement suggestions appear once the color plus size is chosen (corsets & bustier exceptions) before making your purchase in order to avoid the extra expense and pestering predicaments.
Ujena Swimwear Purchases: Bathing suits and beach clothes require Ujena Swimwear apparel exchange only. Their proportions chart is unlike any other. Thong swimwear is non-refundable, and cannot be exchanged.
Exceptions: Underwear and/or thongs.
Same as when shipped: Factory fresh, original packaging, and all tags.
NOTE: Colors will vary according to your monitor settings.